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COVID-19 Impact

Last updated: 17th May 2021.

Our online store is still operational: All orders are prepared and packaged within a Covid Risk-Assessed environment, and delivered in recycled plastic or biodegradable bags or cardboard boxes.

Click and collect: If you would like to collect your website order from our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 9am-5pm) in the notes of your order. If we can, we will confirm an appointment time for you to safely collect your pre-packed order outside our premises, and refund any shipping paid. Unfortunately, however, we cannot accept browsing-visitors or offer in person shopping.

Interiors sample book viewing: If you would like to view any of the Liberty Interiors collection sample books at our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 10am-12pm, or 2pm-4pm) via an email to orders@alicecaroline.co.uk. If we can, we will confirm an appointment time for you to safely view the sample books. Unfortunately, however, we cannot accept browsing-visitors or offer in-person shopping in the retail studio.

Dispatch time is variable, due to restrictions on safe levels of staffing within our limited space and high demand for our products. The current dispatch time estimate is shown on the Checkout page.

Delivery, especially overseas, may take longer than usual, up to 6 weeks is a possibility for non-UK parcels. Please allow at least 3 weeks (UK) or 6 weeks (non-UK) from dispatch for your items to arrive. 

Our current dispatch time is shown at the top of the Checkout page – if you add any physical product to your basket, click “Proceed to Checkout” to see the dispatch time. Once an order is dispatched by us, an email is sent to your order email address. Sometimes these emails get filtered into customers’ junk/spam folders so please check these first before contacting us.

We cannot currently:

  • accept any visitors to the studio itself: despite non-essential retail in England being allowed to open, we have decided to remain closed to in-person visits for the time being. Because we are not technically a shop but a working studio, our premises have limited space and we cannot operate safely with both customers and staff moving about in the same area.
  • offer a fabric sample service, except for interiors samples;
  • respond to Instagram or Facebook messages about order queries: please email orders@alicecaroline.co.uk

Thanks again for your support.

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