Covid-19 Impact on Services

We wanted to let you know about some disruption that we currently have to our Alice Caroline services.  Firstly, these are very difficult times for everyone across the world and we hope that you are managing to stay safe and well.  Our thoughts are with you all.  Thank you for your understanding in these strange and difficult times.  Please find below all you need to know about our current service provision.
 
Orders
You can still shop on our website as normal. As far as we can predict at the moment, both our Quilt BOMs will be shipping as normal.
 
Combining orders
We cannot currently combine orders, so please ensure you have everything you need in your basket before you check out.
 
Delivery
Our current dispatch time estimate is displayed at the top of the shopping basket page. Dispatch is taking somewhat longer than normal due to the popularity of our remnant sale and the unprecedented situation we are all facing, which has reduced the levels of staffing we can safely put in place.  
We use Royal Mail (and their overseas partners) for the majority of our shipments. Royal Mail’s service is currently running normally.
 
(Overseas only) Please check your local postage carrier’s website about any possible disruption to local postage deliveries. If you have selected tracked delivery, please bear with us if it takes longer than usual to email you your tracking number. 
 
(UK only) Next Day Delivery is currently unavailable; we apologise for any inconvenience this may cause.
 
Phoning us
We are not able to answer the phone at this time due to reduced on-site staffing. Please email orders@alicecaroline.co.uk instead, or if this is not an option for you please leave a voicemail message on 01386 725 000 which we will respond to as soon as we can.
 
Emailing us
We are replying to emails sent to orders@alicecaroline.co.uk within an extended timeframe of three business days (Monday to Friday).
We have to prioritise emails about orders or urgent problems first, so any non-urgent enquiries may take longer.
 
Instagram and Facebook
Please don’t contact us about orders on our social media accounts as we may miss these.  Instead, please email orders@alicecaroline.co.uk
 
Our staff
We take the wellbeing of our colleagues very seriously and are operating in line with guidance from Public Health England about hand hygiene and social distancing. 
We are continuously monitoring and acting in accordance with the UK Government’s advice, including working from home where possible.  For those of our team that are coming into the office, we have put very strict measures in place so that they, and everyone else, is protected.
 
We really value your business and love being able to supply you with gorgeous fabrics, and therefore really appreciate your understanding regarding longer wait times.