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COVID-19 Impact

Last updated: 23rd July 2021.

We are fully operational online, with delays: Due to staff shortages and recent increased demand, we are taking much longer than to dispatch than normal. The current dispatch time estimate is shown on the Checkout page.
 
Click and collect: If you would like to collect your website order from our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 9am-5pm) in the notes of your order. If we can, we will confirm an appointment time for you to safely collect your pre-packed order outside our premises, and refund any shipping paid. Unfortunately, however, we cannot accept browsing-visitors or offer in person shopping.
 
Interiors sample book: If you would like to view any of the Liberty Interiors collection sample books at our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 10am-12pm, or 2pm-4pm) via an email to orders@alicecaroline.co.uk. If we can, we will confirm an appointment time for you to view the sample books. Unfortunately, however, we cannot offer in-person shopping in the retail studio.
 
Our current dispatch time is shown at the top of the Checkout page: just add any physical product to your basket, and click “Proceed to Checkout” to see the dispatch time. Once an order is dispatched by us, an email is sent to your order email address. Sometimes these emails get filtered into customers’ junk/spam folders so please check these first before contacting us.
 
Apologies, but we cannot currently:
  • accept any visitors to the studio itself: we have decided to remain closed to in-person visits for the time being because we are not technically a shop but a working studio. If we did open to general shoppers, we could not operate safely and efficiently.
  • offer a fabric sample service, except for interiors samples;
  • respond to Instagram or Facebook messages about order queries: please email orders@alicecaroline.co.uk

Thanks again for your support.

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