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Delivery and Returns

Delivery

We do ship internationally. All products and fabrics can ship to any destination worldwide.

Dispatch time: all products except Interiors fabric

Our current dispatch time is indicated at the top of the Checkout page. If you add any physical product to your basket you can then “Proceed to Checkout” to see the dispatch time, and return to shopping afterwards.

Dispatch time: Interiors fabric (UK only)

The dispatch time for Interiors fabric is about 4 weeks from order date. 

UK delivery

Flat Rate UK: this is Royal Mail’s first class post service, and is charged at £3.50 no matter what size your order. Parcels usually arrive 1-2 business days after dispatch. You will receive an email notifying you of dispatch.

Next Day UK: this is Royal Mail’s Special Delivery Guaranteed service, and is charged at £8.00 no matter what size your order. You need to place your order on our website before noon, to guarantee delivery the next working day. For instance, order before noon on a Tuesday, delivery will be Wednesday; Order before noon on a Friday, delivery will be Monday. NB: Subscriptions and Interiors fabrics cannot be delivered next day.

UK Click and collect

If you would like to collect your website order from our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 9am-5pm) in the notes of your order. If we can, we will confirm an appointment time for you to safely collect your pre-packed order outside our premises, and refund any shipping you have paid. Unfortunately, however, we cannot accept browsing-visitors or offer in person shopping.

International delivery

For international customers, the shopping cart will calculate appropriate shipping based on the value of your order and your location. Please add your desired items to your shopping cart, view your cart and select ‘calculate worldwide shipping’.

If the shipping calculated for your order differs greatly from your expectations, please let us know and we will be happy to refund the difference if you have been overcharged.

Shipping from the UK to…

 

Order value under £100

Order value over £100

Europe

untracked

£5.20 £8.60

tracked

£10.20 £13.60

Rest of the World

untracked

£6.50 £11.80

tracked

£11.50 £16.80

NOTE:

  • For high value or time-sensitive orders we recommend you select International Tracked delivery at checkout, for your convenience and peace of mind

 

Special countries/regions: Canada, Spain, Italy, Greece, Mexico, Africa, India, UAE.

We do strongly recommend selecting the tracked service to these countries, where we have experienced problems with lost or delayed deliveries in the past. Adding tracking to your shipping option gives you some peace of mind, as you can trace your parcel’s journey.

The United Arab Emirates
We are glad to ship to your country. We strongly recommend shipping to a PO Box, unless you know that you are able to receive non-couriered delivery from overseas successfully. We also strongly recommend choosing tracked shipping and we may contact you to upgrade your order if you have not chosen this option at checkout. 

 

Returns & Cancellations

Tana Lawn and other products (excluding Interiors)

Please use a Returns form if you’re sending anything back.

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods to initiate a return. Items must be returned to us in their original condition and original packaging within 28 days of purchase. 

If the goods are returned due to an error on our part or a fault within the product, then we will refund the price of the goods plus postage costs. If the goods are returned for another reason – e.g. you changed your mind or did not like the colour – then the postage costs will not be refunded.
This does not affect your statutory rights as a consumer.  

Interiors fabrics (UK only)

We order Interiors fabrics especially per customer, so these are non-returnable. Your statutory rights are not affected.

 

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