Some common reasons for payment failing are:
• Paypal having technical website problems
• The payment card linked to your account being past its expiry date
• The details on the card not being entered correctly
Occasionally, it can help to switch internet browsers to complete your order, or try to use a different device.
If you cannot complete a payment for an order, we are happy to accept orders and payment over the phone using a credit card, or via email using a PayPal invoice. Our Contact page includes our email address and phone number.
If you are emailing us about a problem with payment or another website issue, please include in the email: your browser, device and payment method, and a description of what seems to be happening (or not). This will help us to identify the source of any problem.