How do your Gift Cards work?

Alice Caroline gift vouchers are a great way to send a thoughtful gift to a keen sewer, without the stress of choosing something which they might not need. Our gift vouchers are fully digital and can be delivered to your recipient’s email address immediately or on a specific date, if you choose. Here’s how they work:

  1. Go to the product page for Gift Vouchers via the Search function
  2. In the Amount drop-down menu, enter the voucher amount – £10, £25, £50, £100 or a manual amount

  3. Below the second graphic, select CHOOSE DESIGN to amend the message written on the front of the gift voucher. If none of these designs suit your needs, choose Leave Blank.

  4. Under the GIFT CARD DETAILS heading, enter the recipient’s email address and name. NB: you can enter your own email address if you would like to receive the gift voucher email and print it to give to your recipient in person.

  5. Enter your name and your personalised message in the boxes. The Message section will then be shown in the preview graphic above.

  6. If you would like the voucher email to be delivered after a delay, e.g. on someone’s actual birthday, tick the Postpone Delivery box, then Click on Choose the delivery date to enter the date of your choice for delivery.

  7. Click Add to Cart

  8. Proceed through payment as normal. NB: In your shopping cart, you can ignore the “Have a Gift Card?” section (this is where your gift card recipient would click, when they spend their card in future)

  9. Once payment has been completed successfully, you will then see an Order received screen with your order details and order number. At the same time, you should also receive an order confirmation email.

  10. The gift voucher itself will be delivered to the email address you provided for the recipient, at the time you requested – either on a delayed delivery date, or straight away if you did not specify a date.

  11. The gift voucher recipient will receive an email gift voucher which includes a gift voucher code. This code can be used against purchases on www.alicecaroline.com, including P&P costs. It is valid upon delivery of the gift voucher email and does not have an expiry date.

  12. Should your gift voucher recipient have any problems redeeming their gift voucher, they can contact us by phone or email and we will usually be able to reply and help within one business day (Monday to Friday, 9am-5pm).

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